Store Policies

Shipping Policy

All orders are processed & shipped within 3-5 business days. We primarily use USPS and do not ship out on weekends or holidays in which the post office is closed. During the holiday season or other peak shipping times, please allow additional time as individual shipping carriers (USPS, UPS, FedEx, etc.) may be experiencing delays that are beyond our control. During the hottest months of the year, we may opt to only ship at the beginning of the week to keep our products from overheating during shipping.

Returns and Exchanges

Because of the nature of our many of our products, and for safety and contamination concerns, all sales are final. Please be confident in your selections before finalizing your purchase. 

If there are errors on our part, we will happily make it right at no additional charge to you. Please contact us at hello@saltyrosebotanicals.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send an email to hello@saltyrosebotanicals.com, with the subject line 'DAMAGED'. Please include the following in the body of your email: order number, tracking number, and photographs of the damaged shipping box and product(s).

Lost/Stolen/Damaged Products

Unfortunately, we are not responsible for lost or stolen packages. Once we turn your order over to USPS/UPS/FedEx, ownership transfers to you. If the tracking shows that it was delivered, but you did not receive it, please contact USPS or UPS to file a claim. You may file a USPS claim here and file a UPS claim here or file a FedEx claim here.

Payments

We accept all major credit cards. There is no surcharge for using any payment method. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information can cause a delay in the processing or may result in cancellation of your order.

Sales Tax Charges

Salty Rose Botanicals will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Idaho. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes to be paid that respective state.

Product Variations

All of our products are handcrafted in small batches, so each is a little unique. Soaps are hand-cut. Candles and wax melts are hand-poured. The shape, weight, and coloring may vary from batch to batch and will not match the photo exactly in the product listing.

Custom and Bulk Orders

If you are interested in custom or wholesale orders please email us at hello@saltyrosebotanicals.com with “Custom Order Request” in the subject line and the details of what you are looking for in the email body. Please plan with plenty of time ahead as different products have different curing times in addition to production and shipping. Cold process soaps require a 4-6 week cure time. Candles and wax melts require a 2-week cure time.

Warnings

Do not eat or ingest any of our products. It might look and smell good enough to eat, but please don't. It is not food and will not taste good. Keep out of eyes and other sensitive areas. Do not use bath and body products on broken, irritated skin or open wounds. If you are sensitive to new products or have allergies, please spot test 24 hours prior to application. Do not use if irritation or reaction occurs. Keep out of reach of small children and pets as our products may contain smaller pieces or packaging that could pose a choking hazard. Bath and body products may make tub or shower floor slippery, use caution.

Disclaimer

Information and statements regarding health-related benefits of certain ingredients have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease. Always consult your physician. Salty Rose Botanicals accepts no liability and shall not be held responsible for any injuries, damages, or losses resulting from the use or misuse of products purchased. Purchasing products signifies your acceptance of this statement and releases Salty Rose Botanicals from all liability.